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UK, ROI & CHANNEL ISLAND DELIVERY


All orders will be despatched via the Parcelforce. You will not be charged until the goods are despatched from our warehouse and will only be charged delivery costs once per order.
You will receive a separate dispatch confirmation email and tracking number for each shipment.

Please note, if you are ordering from 5149 Brand for the first time, we may require that your billing and shipping address match each other.

Once dispatched, orders will normally be delivered the next working day, except for the following postcodes where orders may require an additional 24hrs:
AB 31-38, AB 41-56, EI, FK 17-21, GY 9, HS 1-9, IM, IV, KA 27, KA 28, KW 0-14, KW 15-17, PA 20-78, PH 15-18, PH 19-29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE.

If you are experiencing problems with your delivery please contact us using the contact form provided here or email us at [email protected].
DestinationDelivery Charge
UK£4.75
UK Orders Over £100Free
BFPO£4.75
Scottish Highlands£4.75
Channel Islands£4.75
Republic Of Ireland£4.75

TRACKING: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.



PLEASE NOTE: We do not deliver to PO Box addresses.

US DELIVERY


We offer a US delivery service on all US orders, shipped via Parcelforce Worldwide. You will not be charged until the goods are dispatched from our warehouse and will only be charged delivery costs once per order.
DestinationDelivery Charge
United States£12.50

SPEED: Delivery will take 5-7 working days.


TRACKING: You can track your package using the tracking details provided in your order confirmation email. Please note that it can take 1-2 days before tracking information is available.

EUROPE DELIVERY


We offer a Europe delivery service across 29 countries, shipped via Parcelforce Worldwide. You will not be charged until the goods are dispatched from our warehouse and will only be charged delivery costs once per order.
Country
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland

SPEED: Based on country of destination and service selected.


Standard Delivery -  £15.00 Euros (delivered in up to 8 working days).


Express Delivery -  £25.00 (delivered within 2 working days).


TRACKING: You can track your package using the tracking details provided in your order confirmation email. Please note that it can take 1-2 days before tracking information is available.

REST OF WORLD DELIVERY


We offer an international delivery service to certain international countries not listed above, shipped via Parcelforce Worldwide. You will not be charged until the goods are despatched from our warehouse and will only be charged delivery costs once per order.
Country
Andorra
Australia
Brazil
Canada
China
Cyprus
Dubai
Gibraltar
Hong Kong
Iceland
India
Iran
Israel
Japan
Lichtenstein
Monaco
New Zealand
North Korea
Pakistan
San Marino
Serbia
Singapore
South Korea
Taiwan
Thailand
Turkey
Ukraine
SPEED: Europe delivery is 2-8 working days. Rest of world is 5-7 working days.

TRACKING: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.


Please note: Once an order has been despatched we are unable to redirect the order. 5149 Brand cannot be held accountable for any delays in customs clearance.

ADDITIONAL DELIVERY INFORMATION


Address Amendments: For your security, we are unable to change the delivery address once an order has been placed. If you are not in when the delivery is attempted, our carrier will leave a card advising how to arrange a re-delivery or where you can collect your parcel.

Import Duty: We ship to all countries outside of the EU on a Delivery Duty Unpaid basis. This means you will be liable for any local sales taxes or import duties which may be charged on your purchase. 5149 Brand cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. You will be responsible for paying the necessary duty.

Late Deliveries: We aim to deliver international orders within 14 days. Late deliveries can be due to a number of reasons; if you feel your package is late, the first step is to check the tracking code you received on your dispatch email. Occasionally goods may be subject to delays due to customs clearance. You will be responsible for providing any information required by customs to ensure the goods are cleared. If your item has left our warehouse and you feel it's severely overdue, please contact us using the contact form provided here or email us at [email protected], please including your order number in the emailOur Customer Care team is available 7 days a week and endeavour to respond to all enquiries the same day.

Restrictions: There may be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export. You will find these listed below: 

United Arab Emirates & Qatar: Please note that we are currently unable to dispatch orders containing goods offered at a promotional price to the United Arab Emirates & Qatar.

Customs: There may be specific demands made by Customs where your parcel may be held for checks, dependant on the country of export – unfortunately this is out of our control and we cannot be held accountable for any delays. 

Known Customs demands are shown below:


Norway - Customers must provide the courier with their 11 digit National Security Number for goods to be cleared by Norwegian Customs. 
Croatia - Delivery may take up to 14 days due to Customs restrictions.